1. Overview of Services

• Vicedz Enterprise LLC provides:
• Non-Emergency Medical Transportation (NEMT)
• Senior Concierge & Support Services
• Errand, grocery, and pharmacy assistance
• Procurement & contracting services (for business/government clients)
• All services are subject to availability, scheduling, and service area coverage.

2. Service Area

• We proudly serve the State of Delaware and surrounding areas.
• Services outside standard coverage areas may incur additional fees.

3. Scheduling & Appointments

• All services must be scheduled in advance
• Same-day requests are not guaranteed
• Clients are encouraged to schedule at least 24–48 hours in advance
• Recurring clients may request priority scheduling

4. Monthly Package Services

• Clients enrolled in monthly packages agree to the following:
• Services are limited to the package selected
• All services must be used within the monthly billing cycle
• Unused services do not roll over unless otherwise agreed in writing
• Additional services beyond package limits will be billed separately

5. Waiting Time Policy

• Appointment wait time: Up to 60 minutes included
• Grocery/errand assistance: Up to 45 minutes included
• Additional time may result in:
• Hourly charges
• Additional service fees

6. Cancellation & No-Show Policy

• Cancellations must be made at least 12–24 hours in advance
• Late cancellations may result in:
• Service being counted as used
• Or a cancellation fee
• No-shows will be:
• Counted as a completed service
• Or billed accordingly

7. Payment Terms

• Monthly packages are billed in advance
• Payment is required prior to service activation
• Accepted payment methods include:
• Online payments (card)
• Invoices (Stripe, Square, PayPal)
• Failure to make payment may result in:
• Suspension of services
• Cancellation of scheduled appointments

8. Additional Charges

• Additional charges may apply for:
• Mileage beyond base service area
• Extended wait time
• Additional stops
• Services outside package limits
• After-hours or urgent requests
• All additional charges will be communicated when possible.

9. Companion & Assistance Services

• Our team provides:
• Escort assistance to and from appointments
• Grocery and errand support
• Non-medical companionship
• However:
• We do not provide medical care or clinical services
• Clients requiring medical supervision must arrange appropriate care

10. Safety & Conduct Policy

• To ensure safety for all:
• Drivers reserve the right to refuse service if:
• The environment is unsafe
• The client poses a risk to staff
• Conditions are beyond service scope
• Clients must:
• Treat staff with respect
• Provide accurate service information